DeckWorks (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, scheduling a consultation, or using our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using this website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address(es)
- Phone number(s)
- Property address
- Project details
- Photos or files you submit
- Any information you provide through forms, emails, phone calls, or text messages
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referring websites
- Date and time of visits
How We Use Your Information
We may use your information to:
- Respond to inquiries and quote requests
- Schedule consultations and appointments
- Provide deck, patio, and outdoor construction services
- Communicate regarding projects and project updates
- Send estimates, contracts, invoices, and service-related information
- Improve our website and services
- Analyze website traffic and user behavior
- Comply with legal obligations
- Send marketing communications where permitted by law
SMS Communications and A2P Compliance
By providing your phone number through our website, contact forms, quote requests, consultations, or other communications, you consent to receive text messages from DeckWorks regarding:
- Appointment confirmations
- Consultation reminders
- Project updates
- Customer support communications
- Service-related notifications
- Marketing and promotional messages (where applicable)
Message Frequency
Message frequency may vary depending on your interactions with DeckWorks.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
You may also contact us directly to request removal from SMS communications.
Help
For assistance, reply:
HELP
or contact us through our website.
Consent
Consent to receive text messages is not a condition of purchasing services.
No Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be sold, rented, shared, or disclosed to any third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience and measure website performance.
These technologies may collect information about:
- Website interactions
- Browser activity
- Device information
- Referral sources
You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly.
Third-Party Services
We may use third-party providers to assist with:
- Website hosting
- Website analytics
- Marketing services
- Customer Relationship Management (CRM)
- Payment processing
- Email communications
- SMS delivery
These providers may access information only as necessary to perform services on our behalf and are required to maintain reasonable confidentiality and security standards.
Google Analytics and Advertising
Our website may use Google Analytics and similar services to understand website traffic and improve user experience.
These services may collect information about your interactions with our website.
You may learn more about Google’s privacy practices by visiting Google’s Privacy Policy.
Information Sharing
We do not sell your personal information.
We may share information only under the following circumstances:
- With service providers performing services on our behalf
- To comply with legal obligations
- To protect our rights, property, or safety
- In connection with a business transfer, merger, or acquisition
- With your consent
No mobile opt-in data will be shared with third parties for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Fulfill contractual obligations
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Future marketing efforts (when applicable)
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Request deletion of information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
Third-Party Links
This website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites.
Users should review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page along with a revised effective date.
Continued use of the website following changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through our Contact page.
